Results from the Heart: How Mini-Company Management Captures Everyone’s Talents …, Kiyoshi Suzaki, Free Press, 2002.
It’s kind of hard to classify this book. It’s from a lean manufacturing consultant, but it’s geared to the whole organization. Suzaki argues that the “cell” metaphor used in manufacturing should be extended to the whole organization, and that you organize large companies as interlocking mini-companies. A key to the approach is what he calls “Glass Wall Management,” which puts all the indicators, products, defects, etc. – everything a team does – in a war room setting. The goal of this is to transform the way people look at their work. This is an excellent and inspiring book.
(Reviewed March, ’03)